Booking & Refund Policy
Local bookings (Oman):
Booking and full payment must be done up to 48 hours before the trip.
International bookings (GCC & Others):
Bookings must be confirmed at least a week before the experience and providing us with the following:
1. Transport requirements.
2. Date and time of arrival
3. Total number of guests
4. Any specific requirements for children and special needs customers
All payments must be made upon confirmation.
Payment can be done through Paypal or bank transfer, payment details will be sent upon confirmation of booking.
All cancellations must be done at least 48 hours before the experience to redeem a 50% refund.
Cancellation requests made in short notice or after the trip are non-refundable.
50% of the amount will be refunded if the experience was cancelled at least 48 hours in advance.
A full refund will be offered if the experience was cancelled by the provider or for any reason the experience could not be provided.